Bike About

Bike About Terms and Conditions
Wherever used herein the term “equipment” shall include any equipment rented from Bike About mountain bike tours & hire pty ltd. Bike About its agents agents staff and employees shall not be responsible for personal injuries or property damage loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall Bike About be responsible for any injuries death damage loss or delay in any means of transportation or by reasons of any event beyond the actual control of Bike About or of any agent or supplier. Renters follow any suggested itinerary at their own risk and agree not to hold Bike About or agents (The Manna Hahndorf Visitor information Center or the Providore Woodside) responsible for injury or death resulting from accidents. Australian law states the use of approved helmets AS/NZ2063 must be worn whenever mounted on a bicycle these are provided. The bicycles provided for use are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the attention of a company representative. Individual bike specifications are subject to change based on availability of replacement components. Instruction in the use assembly and maintenance of bicycles will not be provided and participants affirm that they are competent and familiar with the use of a multi-speed bicycle.
DELIVERY AND COLLECTION
Delivery and collection service is subject to approval by management at delivery and collection location our courier provider and Bike About. All delivery and collection locations should have a staffed reception and local contact phone number. Renters are responsible for ensuring that management at their accommodation is agreeable to accepting bike delivery and providing safe storage for bikes pending the renters arrival. Similarly renters are responsible for ensuring that management at the designated collection address are agreeable to safely storing & locking bikes and handing them over to our courier service. Renters staying in private residences may collect bikes from the nearest agent depot and return them to the same.
MAINTENANCE TUNING AND RESPONSIBILITY
Although all our bikes are professionally serviced before dispatch bicycles may need tuning or maintenance during the course of the rental period; such maintenance will be carried out at the renter's expense. Bike About will cover the cost of damages due to equipment failures beyond the renters control; i.e. damage occurred during transport or worn parts. Any deficiencies must be communicated to Bike About within 48 hours of receipt of the equipment. To be eligible for a refund on such parts and service you must provide Bike About with a photo of the damaged or worn parts and an invoice for new parts or services. Cycling Rentals is responsible for structural deficiencies such as damaged frames worn bottom brackets suspension and wheel hubs. Bike About & it’s Agents is not responsible for the following occurrences during bike rental: gear tune ups / punctures / broken spokes / broken chains / broken derailleurs / broken drop-outs / wheel rim damage / torn saddles / damage beyond the control of Cycling Rentals and resultant of rider use or misuse.
RESPONSIBILITY FOR DAMAGE OR LOSS
Customer agrees he/she will return the equipment in the same good condition as when received ordinary wear and tear accepted and to repair and replace lost or stolen damaged or broken bicycles or parts or to reimburse Bike About for said equipment. Therefore regardless of the party at fault customer understands and agrees to be responsible for the theft or damage to said equipment. Locks are provided with all bikes & must be used.
SUBLEASING PROHIBITED
Customer understands and agrees that any subleasing of rental equipment is prohibited and that any such sublease shall immediately cause termination and cancellation of this contract.
CUSTOMER LIABILITY
Customer shall assume liability for any and all damage or loss of and to personal property accident / injury to other persons related to said rental equipment.
PERSONAL THEFT AND DAMAGE INSURANCE - Multi day tours
We strongly recommend that you always carry a personal accident insurance policy for your tour
PAYMENT TERMS
Bike rental: Upon confirmation a full payment per bike is requested to secure your reservation.
Cycling Holidays: Upon confirmation a deposit of 50% per person is requested to secure your reservation. This deposit is applied to your invoice and the remaining balance is payable up to 30 days before your due date or your reservation is subject to cancellation.
We may require a damage deposit in the form of credit card charge plus the driver’s license / photo ID of one member of the party. Any deposit given by the customer shall be applied to and guarantee the faithful performance of all the provisions of this agreement and all repairs necessary to said equipment. If any action is brought to enforce any of the terms of conditions of this agreement or to recover any sums due to hereunder customer agrees to pay all legal fees court costs or other expenses.
CANCELLATIONS AND REFUNDS
Bike rentals: Cancellations received 30 days or more before your start date will receive a full refund of any monies paid to date. Cancellations received 8 to 29 days before your start date will be refunded any monies paid minus a cancellation fee of $15 per bike.
Cancellations made 7 days or less before your start date are not eligible for refund.
Cycling Holidays: Cancellations received 30 days or more before your start date will receive a full refund of any monies paid to date. Cancellations received less than 30 days before your start date are not eligible for refund.
Rentals ending before the end date are not eligible for refund. All applicable refunds will be issued upon return of all rented equipment.
CANCELLATIONS AND REFUNDS DUE TO NATURAL DISASTER (Bushfire) & PANDEMIC
•All Services Bike Hire & Tours can be rescheduled by an agreed time within a 2-year period some small costs may be charged due to inflation. A credit will be given to client with a expire date 2 years from the booked date.
• An 85% refund will be returned for cancellations 30 days or less if cannot agree on rescheduled time within 2-year period due to direct impact of Bushfire or Pandemic in direct region of tour. Tours only
•Cancellations greater than 30 days receive full refund if cannot agree on rescheduled time within 2-year period due to direct impact of Bushfire in region of tour & Pandemic

LATE RETURN FEE :
An additional day’s rental fee will be charged for each day customer keeps equipment after the return date specified on this contract. All equipment must be returned directly to Bike About or agent wherever agreed.
TERMINATION OF AGREEMENT:
Customer agrees that Bike About has the right to terminate this agreement at any time and retake possession of said equipment and for said purpose Bike About may enter upon the premises of the customer without becoming liable for trespass.
Agreed by ……………………………………………………………………………………………………. Name
Signature……………………………………………………………………………………………………………….
Date …………../………………./……………..