Harvest Tours and Charters Margaret River

Cancellation Policy:
Harvest Tours reserve the right to cancel the tour at our discretion due to factors beyond our control. We will contact you the night before if possible so please let us know your contact details particularly if you are in an area without mobile reception. On the rare occasion that this may occur we will offer you the next available tour date or a credit note to the value of any monies paid. Alternatively you can receive a full refund.
On rebooking selected tour using the credit note any additional costs will be payable by the Customer in full at the time of booking or in consolation with the administrator.
Harvest Tours has a cancellation policy of 15% of the total booking cost if the cancellation is more than seventy-two hours prior to the tour if within 48 hours the tour cost is non-refundable.

Government Requirements COVID 19:
In accordance with Harvest Tours duty to provide and maintain a workplace that is free of known hazards we are adopting a policy to safeguard the health of our customers and visitors our employees and the community at large from infectious diseases such as COVID-19 or influenza which can be managed by vaccinations.
All eligible customers employees and visitors are required to comply with all Western Australian Government and Federal COVID-19 vaccination and testing requirements for entry into Western Australia to gain access into tour nominated premises event or service.
Where the customer does not meet vaccination and testing requirement they will be unable to participate in a tour/charter event or service.
Where the Customer is unable to utilise or participate in the product or any part thereof due to COVID-19 (or any
other pandemic) border closures and or travel restrictions imposed by the applicable Government or other
authorising body Harvest Tours will offer to the Customer:
(a) a transfer of the product or part thereof to an alternative date within 12 months (or such longer period as
is reasonable and determined by the Company in the circumstances) which transfer option is subject to
availability or
(b) a credit to the value of any monies paid which credit will be transferable to another person and valid for
travel within 12 months from the issue date (or such other longer period as determined by the Company in
its absolute discretion) provided that:
(i) any additional costs payable on the new product will be payable by the Customer in full at the time
of booking.
(ii) additional costs may apply for the product in future seasons; and
(iii) the credit or any balance on a partially used credit is not redeemable for cash.

Force Majeure Event:
Harvest Tours reserve the right to cancel the tour at its discretion Force Majeure Event due to factors beyond our control does apply.
1.1 "Force Majeure Event" means any act of God war terrorism fire flood cyclone or any other extreme weather
conditions loss of power epidemics or pandemics (including COVID-19) public health emergencies industrial
disputes slow-downs or other strike riots or civil unrest acts of government semi government or other
authorities state and or federal government restrictions including (but not limited to) restrictions on travel and
gatherings inability to obtain any necessary licence or consent and delays caused by sub-contractors suppliers or
other third parties (including telecommunications carriers) material shortages or other disruption to the
Company’s services beyond its control.

1.2 If any Force Majeure Event results in the Company being prevented from or delayed in performing any of its
obligations to the customer.
(a) then such a delay or prevention of performance shall not be deemed to be a breach of contract or any other
obligation placed upon the Company under these terms and conditions.
(b) no loss or damage shall be claimed by the customer from the Company by reason thereof; and
(c) the Company shall use its best endeavours to minimise and reduce any period of suspension occasioned by any
Force Majeure Event.


1.3 In the event of a Force Majeure Event the Company in its absolute discretion may:
(a) cancel or modify any routes within the product itinerary or objectives set out in the itinerary.
(b) substitute different or equivalent routes within the itinerary in place of cancelled or modified routes.
(c) postpone cancel or delay (either in relation to the departure or arrival times or the duration of the
itinerary any aspect of the product if in the absolute discretion of the Company it is necessary to do so.
(d) offer a transfer of the product or part thereof to an alternative date within 12 months (or such longer period as is reasonable and determined by the Company in the circumstances) which transfer option is subject to
availability.
(e) offer a credit to the value of any monies paid which credit will be transferable to another person and valid for
travel within 12 months from the issue date (or such other longer period as determined by the Company in its absolute discretion) provided that:
(i) any additional costs payable on the new product will be payable by the Customer in full at the time of booking.
(ii) additional costs may apply for the product in future seasons; and
(iii) the credit or any balance on a partially used credit is not redeemable for cash.


Amendments to Product:
1.1 Prices and products including (but not limited to) accommodation and products as shown on the Company’s website are subject to change. The Company reserves the right to change this information without notice.
1.2 The Company reserves the right to:
(a) cancel or modify any routes within the product itinerary or objectives set out in the itinerary.
(b) substitute different or equivalent routes within the itinerary in place of cancelled or modified routes.
(c) postpone cancel or delay (either in relation to the departure or arrival times or the duration of the itinerary) any such aspect of the product if in the absolute discretion of the Company it is necessary to do so.
1.3 In the event of any change modification cancellation postponement or delay the Customer acknowledges that the Customer will have no right of refund and no right to claim compensation for any loss and or cost incurred by reason of the change modification cancellation postponement or delay.

Amendments by the Customer:
1.1 All booking amendment requests must be received in writing from the Customer via email no less than 14 days prior to the departure date or in consolation with the administrator.
1.2 The Company may consent to the amendment of a portion of or all of the booking in its absolute discretion.
1.3 The Customer is responsible to ensure any components booked separately are appropriately amended by the customer.
1.4 The Customer is responsible for any costs incurred in connection with the amendment request including (but not limited to) new season or other rate increases third party provider fees and any rebooking fees payable to the
Company.