Fraser Dingo 4WD Adventures

Refund Policy
Although we are very sorry for any of your time lost due to a mechanical failure not caused by your own actions we must stress that Fraser Island is a remote off-road environment. Mechanical failures do happen despite the best maintenance procedures.

Refund Due To Loss Of Hire Time
We will wherever possible replace the vehicle as soon as we can and extend your hire for equivalent time lost. The customer must be advised that we are restricted by car ferry times and tides when replacing vehicles and will not be held liable for delays in delivering vehicles as a result of these circumstances.

If extending your hire is not possible we calculate your refund using the following method: we allow ten useable hours per day for the vehicle we divide the cost you have paid per day (after local charges – ferry and permits have been deducted) by ten leaving us with a dollar per hour figure we multiply the number of hours lost by the dollar per hour and refund this amount.

Although we will attempt to solve the problem as quickly as possible we do not compensate for: personal stress due to a mechanical breakdown missing connecting travel arrangements use of any other unapproved travel means or accommodation for having missed places you wished to travel to if you are unable to extend your hire or tides do not allow.

We do not refund money for hires cut short due to:

Bad weather (unless directed by Queensland parks or Queensland police to leave the island)

Shortening of the rental period by the hirer unless it can be rehired for that same period of time.

Cars taken from the hirer due to misuse or abuse.

COVID-19 Cancellation Policy:
Please note that we have a relaxed cancellation policy due to the current world situation and the uncertainty that it brings to travel and wanting to plan your next trip. If you make a booking and it turns out you can’t make it due to travel restrictions we will offer a full refund. Or we are offering ON HOLD bookings where we make a tentative booking for you to hold your place and then send a secure payment link when it is certain that travel can go ahead. Unsure reach out! We are here to support our future customers to have the smoothest travel experience possible during these difficult times!

Cancellation Policy – During A Normal World Travel Situation!
Cancellations made 2 weeks prior to departure are subject to loss of any payment made in Low Season. Changes made less than 2 weeks prior to departure are subject to a $50 admin fee. Cancelations made to bookings prior to the for mentioned time period incur a $50 admin charge. Bookings made for High Season periods are subject to full payment with no cancellations or refunds within 1 month of departure.

Late arrival to the 4wd safety briefing of more than 20mins incurs a late fee of $75.

As our 4wd drive safety briefing is completed verbally in English; please advise us if you require extra written information in your language or if you are hearing impaired as we can accommodate this with prior notice.

A full refund is given in the event that we cannot accommodate a booking due to unforeseen circumstances.

We Do Charge For The Following
Cars returned late at a rate of 20% of daily rate per hour.

Cars missing the return ferry. Hirers will be charged one extra days hire.

Cars requiring fuel on return will be charged $4 per litre.

Burned out transmissions will be charged the associated cost to return the car to our Hervey Bay workshop and repair it.

Tyre punctures are no charge however if the tyre is returned un-repairable due to being staked or driven flat. The hirer will be charged for cost of replacement.