Indian Ocean Experiences

Amendment Fees

Once a booking is confirmed by Indian Ocean Experiences, a fee of AU$50 per change per file is applicable. In relation to group bookings, the amount of the Amendment Fee will be advised dependent upon the nature and circumstances of each request. All amendments are subject to availability and the Amendment Fee is payable in addition to any other fees charged by the suppliers, carrier, principals or your travel agent with which your booking is held.

Cancellations

Cancellations must be received in writing. The AU$300 deposit per person remains non-refundable. Cancellations within 60 days of departure will incur further additional fees up to 100% of the price paid for the package, at the discretion of Indian Ocean Experiences and its’ service providers,

Refunds

Prior to travel, any refunds will be less any cancellation fees associated with the package purchased. All refunds will be processed as quickly as possible but may take up to 12 weeks to complete. After commencement of travel, no refund application will be accepted. Unused services, in some circumstances, may be refunded under certain conditions, at the discretion of Indian Ocean Experiences and the supplier. Conditions outlined by your travel agent will include and supersede Indian Ocean Experiences refund policy. Refunds are at the discretion of the supplier and Indian Ocean Experiences, within Australia Consumer Protection Law. Indian Ocean Experiences are unable to provide a refund until the supplier credits us with the applicable value.

If ticketing has been completed, this portion of your package remains non-refundable and you will be advised of the value & validity of a credit for use at a later date.

https://www.indianoceanexperiences.com.au/media/2022/07/IOEX-TERMS-CONDITIONS-REV-01-AUG-2022.pdf