Merry Heart CBR

Change of tour dates

You can change your tour date to another available date before 2 weeks of your booking. Contact us on "Contact Us" page. This remains at the discretion of Merry Heart CBR.

We may be unable to change your tour date within 2 weeks of your tour schedule.

It is at the discretion of Merry Heart CBR if we choose to honour any cancellation and/or refund requests. We will assess each situation on a case by case basis.

Cancellation of tour due to conduct –

We expect all passengers to have consideration for other passengers and people. If in our reasonable opinion or in the reasonable opinion of any other person in an authoritative position, you or any member of your party behaves in such a way as to cause or be likely to cause danger, harm or distress to any third party or damage to property, we are entitled, without notice to terminate the tour and insist your removal from the tour. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not refund or pay any expenses or costs incurred as a result of the termination of your tour or your return to your accommodation or pickup location.

Cancellation by us –

We reserve the right to cancel any booking in our absolute discretion.

If the cancellation is because of us, such as due to staff shortages, illness, bus breakdown or pandemic closure -we will work with you to provide you an alternative tour date/voucher or may offer a refund.

COVID-19 –

As this is an evolving pandemic - our conditions of participation and delivery of service/s can be updated without notice. Customers are required to adhere to National and Government health advice, warnings, recommendations and practices of conduct and security without exception. We are obligated by Australian law to adhere to all health advice, warnings, recommendations and practices. Any persons found being abusive or intimidating to management, staff or contract drivers or others about Covid-19 restrictions and practices will be asked to leave immediately, their tour cancelled and not refunded and will be required to find their own way back to their accommodation or pickup location.

Damage –

Anybody found to have deliberately caused damage to our vehicles or property, or vehicle or property hired by us, will be responsible for the repair cost of said damage. Damage to property or vehicles caused by a passenger or known party not owned or hired by us, may be reported to the owner of property or vehicle and the matter will be the responsibility or the owner of said item/s. Any vomiting or other minor damage may attract a $300 cleaning fee charge.

We reserve the right to report bad debts to independent credit agencies.

When you book with us, the person who makes the booking will be liable for the non-payment of any fees or payment of all damage caused to our vehicles and property or any hire vehicles and equipment by any member of their party.

We will not be held responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or – the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or any event where we or the supplier of the service(s) could not, even with all due care, foresee or avoid. Such events may include war or threat of war, pandemic, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

If we are found liable to any damage, the damages will be limited to $1.

We will take reasonable care accommodating passengers traveling with a disability, injury, food allergies and other conditions and situations that may impact or interfere with the activity. We encourage customers to contact us directly (in writing or via telephone) at least a week before the tour date with any special requests.

We may call upon a third party to assist to carry out business duties, obligations or tour bookings for matters out of our control due to illness, staffing, bus breakdown or an unexpected matter.

All bookings are made online and confirmed by paying in full . All bookings held by deposit are to be paid in full prior to the date of your tour unless otherwise advised by us in writing.

Photographs, film and imaging –

Publicity and image use rights—all media, such as photos and videos, taken by us during a tour or hire are and will remain our property. Such media may be used for advertising, social media or other publicity and media

Links And Third Party Content -

You must not frame or mirror any part of the Website without our prior written authorisation. The Website may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under our control. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk. All trademarks are owned by their respective owners. Merry Heart is an independent business which has no association with nor endorsement by the respective trademark owners.

Indemnification -

You agree to hold harmless and indemnify Merry Heart, and its subsidiaries, affiliates, officers, agents, and employees from and against any third party claim arising from or in any way related to your use of the Service, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, Merry Heart will provide you with written notice of such claim, suit or action.

No Trust/trustee-beneficiaries relationship is created at any time.

Product prices and details, including inclusions, are subject to change at any time and without notice.

Laws and choice of forum -

Any claims and litigation must be in the Courts of the Australian Capital Territory. The laws of the Australian Capital Territory apply.