The Portsea Hideaway

Cooling off Period -
All bookings made more than 14 days prior to arrival can be cancelled within 48 hours of booking, with a full refund provided.
Cancellation Policy -
Outside of this time, cancellations made up to 60 days prior to arrival are fully refundable. Cancellations made between 30 - 60 days prior to arrival will receive a 50% refund. Any bookings cancelled less than 30 days prior to arrival are non-refundable.
All cancellation requests must be made in writing. If a guest shortens their stay, the unused portion of rental is not refundable. We are not required to provide a refund if you change your mind about the services you asked for.
Ocean Blue Coastal Retreats strongly recommends that you obtain travel insurance, and will not be held responsible for costs, loss of deposits and payments made, or other fees incurred due to cancellations resulting from but not limited to acts of terrorism, act of God, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule or from any occurrences or conditions beyond its control.
NATURAL DISASTERS AND WARNINGS
In the event of a natural disaster interrupting your ability to remain safely at your accommodation or arrive at your destination, Ocean Blue Coastal Retreats will issue full refunds minus the non-refundable booking fee. Refunds will not be issued if your property resides in an area deemed safe and if your travelling path is unrestricted.

In the event of a declared 'CODE RED' day impeding travel to the area, Ocean Blue Coastal Retreats agrees to refund payment made for the day that travel is not recommended. It is anticipated that if the following day offers downgraded warnings or restrictions, the booking will continue as normal. Alternatively, if guest's do not wish to travel the following day on their own account, Ocean Blue Coastal Retreats agrees to offer a transfer of dates for the same length stay at a later date.

In the event of a declared 'CODE RED' day, while guests are in attendance, Ocean Blue Coastal Retreats agrees to offer a refund of the remaining stay if a guest feels they do not wish to stay in the region.
Ocean Blue Coastal Retreats takes no responsibility for the safety & wellbeing of guests while in residence at the time of any natural disasters or events. Ocean Blue Coastal Retreats will, however, endeavour to provide as much communication and local information to guests as possible. It is 100% the guest's responsibility to make all decisions & choices regarding their safety and plans.
Ocean Blue Coastal Retreats will not offer any refunds or transfers for any other inconvenient weather - such as rain, lack of snow, heat without fire warnings, wind etc.
Ocean Blue Coastal Retreats Holiday Rentals - Summary of Booking Terms and Conditions
ACCEPTANCE OF TERMS AND CONDITIONS - Full terms and conditions can be found here and the following is a condensed version of these conditions.
Payments received will confirm you have read and agreed to these terms and conditions and that you agree to the Mornington Peninsula Short Stay Rental Accommodation Local Law.
SECURITY BOND - You must provide us directly with current credit card details to act as security prior to your arrival. Failure to do so will result in you being unable to gain access to the accommodation.
BOOKING ALTERATION - Requests to change dates will be subject availability at the time of your request. Additional charges and all changes will incur a $55.00 amendment fee. Changes within 30 days are considered a cancellation and cancellation fees apply. We are unable to allow transfers to alternative properties listed in our portfolio.
ARRIVAL AND DEPARTURE - We will notify you via SMS as soon as the property is available on your day of arrival. This will be sometime before 2 or 3 pm depending on the property. (1st DECEMBER TO 31st JANUARY arrival time can be as late as 4 pm). Departure time is 10 am. Early checkins and Late checkouts are offered to our loyalty members only subject to availability. The property should be left in a similar state to its condition on arrival and all rubbish/pet waste placed in the outside bins. If additional cleaning time is required after your stay, it will be deducted from your credit card.
WIFI GENERAL USAGE - Free data is available for reasonable usage. No Compensation will be given should wifi not be available due to technical or service issues.
RUBBISH - It may be a requirement to take rubbish bins out for collection if you are staying in the property on a collection day (you will be reminded via SMS). Failure to do so will incur $110 per bin fee which will be deducted from your bond.
BOOKINGS NOT PERMITTED - Schoolies or bookings for groups under 28 years of age.
NUMBER OF GUESTS - Should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. NO DAY GUESTS ARE PERMITTED.
NOISE, PARTIES, BEHAVIOUR - Parties and Functions are strictly prohibited. The accommodation is for registered guests only and there is to be no noise audible between 11 pm to 7:00 am and no excessive noise at any other time. Evidence of parties/use as party venue the bond will be forfeited in full. A $110 fee will be charged with each security or caretaker callout and .
DAMAGES, BREAKAGES, LOSS - Damages, breakages or loss to or from the property are the tenants' responsibility during their stay. Tenants shall be liable for all costs and expenses incurred as a result of such damage, breakages or loss. In addition, a $110 maintenance will be charged.
The owners take no responsibility for your or your guests’ or invitees’ personal property during your stay or items left at properties on departure.
PARKING - Two cars only are allowed per property unless otherwise stated and parking is permitted only in allocated parking bays onsite.
HOUSEHOLD INSTRUCTIONS - An online compendium is supplied for each property, detailing how all the appliances work etc.
GARDENS, POOL AND MAINTENANCE - Our gardening and maintenance staff may require access to the gardens and property during your stay, we ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property.
SMOKING - Strictly NO SMOKING indoors. Guests found smoking will be asked to leave and all additional cleaning and deodorising costs will be charged. Any damage caused by smoking will also result in extra charges.
POOLS AND SPAS - Rules for the pool and/or spa will be sent if applicable prior to arrival and must be adhered to. Failure to do so, causing damage or cost to the owner will be charged to the guest.
PET STAYS - Pets are only allowed where specific arrangements have been made prior to arrival. Please bring your own bedding/bowls for your pets and clean up after them. Please don’t allow pets on furniture or lock them in while you’re out. Constant barking and/or howling is not acceptable. Complaints from nearby residents and guests will be referred directly to the owners.
CANCELLATION BY THE PROPERTY PROVIDER - In the event that the property is withdrawn by the property owner, Ocean Blue Coastal Retreats will endeavour to locate a property of equivalent specifications. However, should the alternative property be unavailable or unsuitable, the guest will receive a full refund.
PROBLEMS AND COMPLAINTS - In the event of a problem or complaint, you must inform Ocean Blue Coastal Retreats immediately so management has the opportunity to rectify the situation as quickly and efficiently as possible. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.
By agreeing to these terms and conditions you acknowledge that if we are able to solve a problem within 24 hours then you are not due a refund.