Trinity Collective

Cancellation Policy:
To cancel your reservation without charge, you must notify us at least 3 days before your scheduled check-in date.
Cancellations made within 3 days of check-in will be subject to a 100% cancellation fee, based on the total booking amount.
To cancel, please contact us by email or by phone.
Modifications to your booking can be made latest 3 days before your check-in – changes to your reservation date, room type, or number of guests is subject to availability.
3. Reception hours, Check-In & Check-Out
Reception hours are:

Weekdays: 8:30am – 5pm
Saturdays: 8:30am – 2pm
Sundays and Public Holidays: 9am – 12pm
Check-in time is from 2pm. Early check-in is subject to availability and may incur an additional charge.
Check-out time is before 10am. Late check-out is subject to availability and may incur an additional charge.
In case of arrival after reception hours, please follow the instructions sent to you via email and text message, describing the way how to access your room.
Guests are responsible for leaving the room in a reasonably clean and tidy condition. This includes:
Disposal of all trash in the designated bins provided within the room or at the nearest designated waste disposal area.
Please wash all used dishes, cutlery, and cookware in the dishwasher before check-out or ensure the dishwasher is started and left to complete its cycle.
Returning furniture to its original arrangement if they were moved.
Reporting any damage or excessive mess to reception immediately.
Additional cleaning fee: If, upon departure, the apartment is found to be excessively dirty and requires more than the customary cleaning time to restore it to its original condition, a cleaning fee will be charged to the Guest. This fee is intended to cover the additional time and labour required to address the excessive mess. The amount of the cleaning fee will be determined based on the extra cleaning time required.
Upon check-out, please return your room keys (coded entry cards) to the Reception Team. Failure to return keys or lost keys will incur a $50 fee.
4. Identification, Guest Occupancy, Visitors
Upon check-in, all guests must present at the reception a valid photo ID. If arriving after reception hours, ID must be presented by 12pm the following day.
If guests are unable to provide the requested identification for the check-in process, we have the right to cancel the reservation and they might be required to pay for their entire reservation.
For security reasons, visitors must present a valid photo ID upon arrival at Trinity Collective.
Registered guests are welcome to have visitors in their room during designated visiting hours, typically between 10am-9pm. The total number of guest and visitors must not exceed the room’s allowed capacity.
Visitors are allowed to use TC facilities – including the pool – only if a registered guest accompanies them.
Visitors are not permitted to stay overnight unless officially registered as an additional guest at the front desk.
Room occupancy limits are strictly enforced for fire safety and security reasons. If the maximum allowable occupancy for the room is reached with the registered guests, additional visitors will be requested to leave the room.
To request an overnight stay for a visitor:
The registered guest must report to the front desk within Reception hours.
The guest must provide identification for both, themselves, and the visitor.
TC reserves the right to approve or deny the request based on room availability, fire safety regulations, and other relevant factors.
The approval for an overnight guest is subject to room capacity.
Unapproved overnight stays by visitors may result in additional charges or eviction from the apartment.